The Fifth Ebon Expedition: Journey to the Ebon Cascade - A Swordsfall Campaign Setting (Coming Soon)
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How do I submit a Return Claim?
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
What if I have an issue?If you or notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
What if I have a wrong address?Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
What happens to unclaimed shipments?Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven't registered an account on swordsfall.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity.
Swordsfall does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returned by Customer - It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
When will I get my order?Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[Covid-19] When will I get my order? Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers, as the entire industry grapples with challenges.
Where will my order ship from?We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
A Journey to a Cursed Land
To the west of the Kingdom of Ramnos lies a cursed and tainted land. The Ebon Cascade. For many in Ramnos, it serves as a constant threat. A source of horrors that sometimes makes its way across the enormous chasm that separates the lands. For others, it's an untouched frontier and a potential source of riches. Ultra-rare and valuable Shadow Obsidian sits in enormous quantities here, just waiting to be mined.
But so far, no one has been able to establish a permanent foothold in the blighted lands. Many have tried, and in fact, the nation of Ramnos has helped fund four previous attempts into the Ebon Cascade. All have failed. However, under the rule of King Matan Longisus, a new directive has now been given. The wildlands to the west will finally be tamed.
THE FIFTH EXPEDITION
A young visionary and Trakker, Amarey Hambo, has taken up the task of leading the Fifth Expedition. The bold new company undertaking the Expedition has come up with a solution for reaching the Ebon Cascade in a somewhat safe manner. They are not just trying to forge a way into the land, but instead have taken to laying tracks for a railway. The goal is to create a permanent and safe option for exploring deeper into the land. One track at a time.
The future Obisidian Line.
Amarey combined her talent as a Trakker with the skills of an Ellementalist to develop a new surveying device. This new tool can work even in the uniquely toxic environment of the Cascade. When combined with the latest in biotech, cutting-edge train tech, and a band of hearty adventurers, perhaps the impossible is possible.
- The Swordsfall Cinematic System
- New lore on the Ebon Cascade
- 7 Swordsfall Professions
- Introduction of the Crafting System.
- Mission-based campaign
- Introduction of Idas. The mechs of Swordsfall
Tailor-made with passion
Swordsfall is a passion project beyond the beyond. Every book is carefully plotted out, and every piece of merchandise is made with love.Learn more